HOW TO: Create your own Company Social NetworkAre you tired of hearing about Twitter this Facebook that YouTube whatever? There is so much talk about social media right now. Most people [...] |
Deconstructing the Old to Create a New SocialCRMThree weeks ago I tore down the bunk beds from my girls bedroom. The beds were attached to one side of the wall and [...] |
The Rules of Customer Engagement have changed: Are you still in?The traditional business to customer model has been altered dramatically over the last 18 months due to emerging social technologies (Video). One-way communicating and [...] |
SocialCRM = Building a 3D Client ViewIs your business leveraging the information contained in social media sites relevant to your current clients and future prospects? Most business have an internal [...] |
Reconciling Online Statements – Banking & Social MediaIf the phrase “information is the new currency” was used to describe the emergence of technology in the late ’90s, then “social media is [...] |
Art of Listening in Social MediaAre you an eavesdropper? When you are out in public places do you listen to the conversations going on around you? Whether you are [...] |
Exchanging Customer #s for :) Loyal AvatarsIn the business model of 2000, the goal was to gain more customers, assign them a customer number and watch them walk through the [...] |













