HOW TO: Create your own Company Social Network

HOW TO: Create your own Company Social Network

Are you tired of hearing about Twitter this Facebook that YouTube whatever? There is so much talk about social media right now.  Most people [...]

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Deconstructing the Old to Create a New SocialCRM

Deconstructing the Old to Create a New SocialCRM

Three weeks ago I tore down the bunk beds from my girls bedroom.  The beds were attached to one side of the wall and [...]

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The Rules of Customer Engagement have changed: Are you still in?

The Rules of Customer Engagement have changed: Are you still in?

The traditional business to customer model has been altered dramatically over the last 18 months due to emerging social technologies (Video).  One-way communicating and [...]

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SocialCRM = Building a 3D Client View

SocialCRM = Building a 3D Client View

Is your business leveraging the information contained in social media sites relevant to your current clients and future prospects?  Most business have an internal [...]

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Reconciling Online Statements - Banking & Social Media

Reconciling Online Statements – Banking & Social Media

If the phrase “information is the new currency” was used to describe the emergence of technology in the late ’90s, then “social media is [...]

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Art of Listening in Social Media

Art of Listening in Social Media

Are you an eavesdropper? When you are out in public places do you listen to the conversations going on around you? Whether you are [...]

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Exchanging Customer #s for :) Loyal Avatars

Exchanging Customer #s for :) Loyal Avatars

In the business model of 2000, the goal was to gain more customers, assign them a customer number and watch them walk through the [...]

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