Inside the Digital Switchboard of a Social Connector

Inside the Digital Switchboard of a Social Connector

With the creation of telephone party lines in the late 1800’s, Switchboard operators were the conversation connectors. When a call was received, a [...]

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Where has Twitter & Facebook brought us? A Gutenberg moment?

Where has Twitter & Facebook brought us? A Gutenberg moment?

Johannes Gutenberg has been described as an engineer, a scholar, and an entrepreneur.  I believe it was those three driving characteristics that fueled his [...]

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Shooting holes in the dark trying to find the Social Solution

Shooting holes in the dark trying to find the Social Solution

Recently I was asked to compare a few of the current Twitter client applications on the Social Web.  Of course there are several blog [...]

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HOW TO: Create your own Company Social Network

HOW TO: Create your own Company Social Network

Are you tired of hearing about Twitter this Facebook that YouTube whatever? There is so much talk about social media right now.  Most people [...]

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Stacking the Social Media Deck to WIN

Stacking the Social Media Deck to WIN

The first time I was exposed to Texas Hold’em was in the late 90s. I remember watching the movie Rounders with Matt Damon; [...]

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Deconstructing the Old to Create a New SocialCRM

Deconstructing the Old to Create a New SocialCRM

Three weeks ago I tore down the bunk beds from my girls bedroom.  The beds were attached to one side of the wall and [...]

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The Rules of Customer Engagement have changed: Are you still in?

The Rules of Customer Engagement have changed: Are you still in?

The traditional business to customer model has been altered dramatically over the last 18 months due to emerging social technologies (Video).  One-way communicating and [...]

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SocialCRM = Building a 3D Client View

SocialCRM = Building a 3D Client View

Is your business leveraging the information contained in social media sites relevant to your current clients and future prospects?  Most business have an internal [...]

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Facebook Pages Indexed? Yes. Facebook Groups? No.

Facebook Pages Indexed? Yes. Facebook Groups? No.

Today I was asked to write an article for Social850.com discussing the topic of Facebook pages for Tallahassee small businesses.  The topic centered around [...]

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Reconciling Online Statements - Banking & Social Media

Reconciling Online Statements – Banking & Social Media

If the phrase “information is the new currency” was used to describe the emergence of technology in the late ’90s, then “social media is [...]

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Art of Listening in Social Media

Art of Listening in Social Media

Are you an eavesdropper? When you are out in public places do you listen to the conversations going on around you? Whether you are [...]

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The guy behind the little blue bird

The guy behind the little blue bird

If you haven’t met Biz Stone, you are in for a treat.  He’s a down to earth guy, who happens to be a genius.  [...]

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Keep Twitter Out? Who else?

Keep Twitter Out? Who else?

As I meet with local Tallahassee businesses, I find companies are still trying to figure out what to do with social media sites like [...]

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What is your Social Web Strategy?

What is your Social Web Strategy?

Watch:”Video: The Five Eras on Social Web TV…“, posted with vodpod
Mr. Owyang (black short sleeve shirt) continues his insightful tour painting fascinating pictures [...]

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Twitter and Customer Service - Part 2

Twitter and Customer Service – Part 2

If you visit your local newspaper, TV station, or radio station, I think it’s safe to say that you will find someone tuned into [...]

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