Inside the Digital Switchboard of a Social ConnectorWith the creation of telephone party lines in the late 1800’s, Switchboard operators were the conversation connectors. When a call was received, a [...] |
Where has Twitter & Facebook brought us? A Gutenberg moment?Johannes Gutenberg has been described as an engineer, a scholar, and an entrepreneur. I believe it was those three driving characteristics that fueled his [...] |
Shooting holes in the dark trying to find the Social SolutionRecently I was asked to compare a few of the current Twitter client applications on the Social Web. Of course there are several blog [...] |
HOW TO: Create your own Company Social NetworkAre you tired of hearing about Twitter this Facebook that YouTube whatever? There is so much talk about social media right now. Most people [...] |
Stacking the Social Media Deck to WINThe first time I was exposed to Texas Hold’em was in the late 90s. I remember watching the movie Rounders with Matt Damon; [...] |
Deconstructing the Old to Create a New SocialCRMThree weeks ago I tore down the bunk beds from my girls bedroom. The beds were attached to one side of the wall and [...] |
The Rules of Customer Engagement have changed: Are you still in?The traditional business to customer model has been altered dramatically over the last 18 months due to emerging social technologies (Video). One-way communicating and [...] |
SocialCRM = Building a 3D Client ViewIs your business leveraging the information contained in social media sites relevant to your current clients and future prospects? Most business have an internal [...] |
Facebook Pages Indexed? Yes. Facebook Groups? No.Today I was asked to write an article for Social850.com discussing the topic of Facebook pages for Tallahassee small businesses. The topic centered around [...] |
Reconciling Online Statements – Banking & Social MediaIf the phrase “information is the new currency” was used to describe the emergence of technology in the late ’90s, then “social media is [...] |
Art of Listening in Social MediaAre you an eavesdropper? When you are out in public places do you listen to the conversations going on around you? Whether you are [...] |
The guy behind the little blue birdIf you haven’t met Biz Stone, you are in for a treat. He’s a down to earth guy, who happens to be a genius. [...] |
Keep Twitter Out? Who else?As I meet with local Tallahassee businesses, I find companies are still trying to figure out what to do with social media sites like [...] |
What is your Social Web Strategy?
Watch:”Video: The Five Eras on Social Web TV…“, posted with vodpod |
Twitter and Customer Service – Part 2If you visit your local newspaper, TV station, or radio station, I think it’s safe to say that you will find someone tuned into [...] |






















